Rainmaker’s Salesforce Managed Services offering is a pro-active consulting engagement intended to facilitate our client’s Salesforce innovation journey while maximizing their ROI.
By leveraging our deep technical and vertical expertise, we can ensure that Salesforce is effectively delivering positive business outcomes while avoiding the accumulation of unnecessary technical complexity and minimizing the client’s total cost of ownership.
When Should You Consider Salesforce Managed Services?
A few issues that Rainmaker specializes in when it comes to managed services for clients include overwhelmed Salesforce Admins, technical staff not being aligned with future goals, poor internal communication regarding who’s responsible for what in the platform, lack of functionality adoption, and unexpected “breakage.”
|Another Thing on the Plate||The role of administering SFDC falls on someone with many other duties, making it difficult to establish a structured approach.||
|Too Many Cooks||Admin/technical staff work independently without regard for cumulative impacts.||
|Lack of Adoption||New functionality is poorly communicated, trained, or enabled.||
|Accumulation of Technical Debt||Admin/technical staff develop solutions that don’t scale or drive intended outcomes.||
|Insufficient Testing & Change Control||Unexpected “breakage” when changes are made to the environment.||
You can see more examples of Salesforce Customer Success Stories and the value of Salesforce Managed Services with Rainmaker below.
Guided Support Offering
The Guided Support offering is a Salesforce Managed Service arrangement that is intended to deliver strategic and tactical services to our clients. Guided Support customers are entitled to x hours of support services per month, which includes:
- Salesforce best practice governance – release planning, sprint planning
- Business analysis support – consulting, story grooming
- Deployment support – config/development, testing support, deployment
|Why This Offering||
These services will be performed as part of a client’s Guided Support arrangement. We expect to burn the allocated hours, but in the absence of direction from the client, we will execute some common services in order to provide value for the contracted hours.
- User Management
- Break-fix support
- Level 2 User Support
- Training and How-to support
- Salesforce Release summaries
- Ongoing training sessions
- Security & User Audits
- Data Hygiene
- Project Identification and Definition
- Backlog definition & Grooming
- Release Management
- Salesforce AppExchange app fit assessment and installation
- Streamline process for engaging specialized resources
Weekly Budget Burn Report
- Sent by Managed Services Administrator or PM/EM
- Hours logged vs planned hours (per contract)
- Clarification/Remove blockers on stories/tasks
Monthly Sprint Planning
- Define stories, acceptance criteria, tasks
- Prioritize backlog
- Final review of functionality to be deployed
- Release notes, as necessary