Managed Services

Strategic leadership paired with incremental execution

Often times, organizations go-live with limited resources to administer the system and no plan for what comes next; capturing new ideas and issues, validating requirements, setting prioritization, managing releases, and ensuring adoption of the platform. This can result in a rocky start on the platform at best and more often results in a system that grows out of control and requires optimization 12-24 months down the line.

We work with you to identify all of the unknowns so you can prepare for supporting the system after go-live. From there, we recommend a support strategy depending on your internal resources, their capabilities and expertise, and whether you have the systems and discipline in-house to manage ongoing change effectively.

Fully-managed Support

We’ll handle everything as an extension of your organization by providing you with a Salesforce -certified managed services consultant who will help establish the tools and process for capturing incoming requests, managing and prioritizing backlog, executing on new requests, and handling release management. This gives your internal admin or IT staff time to gain hands-on experience with the platform within a best practice governance framework so that, when the time is right, they can take over fully.

Guided Support

If you have a capable admin but lack business analysis and architecture resources, we can provide parts of the framework along with a managed services consultant to act as your BA and architect, helping validate and develop requirements and determine the best approach for your admin(s) or IT staff to deliver. This ensures that changes being made to the platform are in line with configuration and development best practices so you don’t have to clean things up later.

Admin Support

For organizations that have the internal discipline around issue/idea capture, requirements validation, prioritization, and governance, but that lack certified admin skills in-house, we offer

Advisory & Governance

Many organizations have mature IT functions that manage day-to-day backlog management, administration, and release management but lack seasoned Salesforce professionals to help management set and prioritize what’s next. We can be your sounding board for ongoing projects, AppExchange app integrations, and other initiatives where you can benefit from our experience on the platform.

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