Salesforce Managed Services
End-to-end Salesforce platform support
Rainmaker’s Salesforce Managed Services offering is a pro-active consulting engagement intended to facilitate our client’s Salesforce innovation journey while maximizing their ROI.
By leveraging our deep technical and vertical expertise, we can ensure that Salesforce is effectively delivering positive business outcomes while avoiding the accumulation of unnecessary technical complexity and minimizing the client’s total cost of ownership.
When Should You Consider Salesforce Managed Services?
A few issues that Rainmaker specializes in when it comes to managed services for clients include overwhelmed Salesforce Admins, technical staff not being aligned with future goals, poor internal communication regarding who’s responsible for what in the platform, lack of functionality adoption, and unexpected “breakage.”
Common Services
These services will be performed as part of a client’s Guided Support arrangement. We expect to burn the allocated hours, but in the absence of direction from the client, we will execute some common services in order to provide value for the contracted hours.
Salesforce Administration
- User Management
- Break-fix support
- Level 2 User Support
- Training and How-to support
Proactive Services
- Salesforce Release summaries
- Ongoing training sessions
- Security & User Audits
- Data Hygiene
- Project Identification and Definition
Backlog Management
- Backlog definition & Grooming
- Release Management
- Salesforce AppExchange app fit assessment and installation
Flex Capacity
- Streamline process for engaging specialized resources
