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Case Study | Travel Leaders Franchise Group

Travel Leaders Franchise Group is the largest travel agency franchisor in North America with over 1,250 system-wide full-service and client-dedicated franchised locations. Travel Leaders Franchise Group has been named the top travel business franchisor by Entrepreneur Magazine for the past 14 consecutive years.


Challenge | Systems Integration, Data Migration, Process Enhancements

  • Replace a 13-year-old home grown system with salesforce.com
  • Facilitate one and two-way integration with eleven other systems
  • Migrate data from legacy system to salesforce.com
  • Data integrity impacted by multiple disparate sources of information
  • Processes were clunky and difficult to track, report or optimize

Solution | Architected a scalable integrated system

  • Teamed with qualified client IT resources to build Web Services to allow other business systems to Integrate with salesforce.com
  • Deploy Custom Objects to Support Key Business Processes (Agency Products, Product Billing, Concessions, etc.)
  • Use workflow rules to manage key business processes (approvals, requests, notifications)

Results | Replaced 13 year old system with a fully integrated and scalable SFDC solutions

  • Brought visibility to over 1250 agency partners and 16 of the company’s brands
  • Integrated eleven systems to provide stakeholders seamless access to data
  • Configured salesforce.com to meet the specific requirements of each user group to improve efficiency and productivity

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